Refund policy

Fixed-price services paid online

Items such as an AI visibility audit, a Google Business Profile setup, an SEO article or an AI video are paid upfront through Stripe.

• Before work starts: you can cancel for a full refund. Email us and we refund the full amount.
• If we cannot take the job (for example, the business or site does not fit our policies): full refund.
• After work has started: we refund the part of the work not yet done.
• After delivery: if the delivered work does not match what the service page describes, tell us within 14 days. We fix it first; if we cannot, we refund it.

Monthly retainers

Monthly services are month to month with no minimum term. As set out in our terms, either side can end the engagement with 30 days' written notice. Months already invoiced and worked are not refunded, and nothing renews after the notice period ends.

Results-based items

Some items, such as suspended Google Business Profile reinstatement, are charged only when the result is achieved. If the result is not achieved, you are not charged.

What is never refundable by us

• Ad spend. It is paid directly to Meta, TikTok or Google from your own account, never to us.
• Third-party costs you approved, such as a link placement already published on another site or software you bought in your own name.

We do not guarantee rankings, AI citations or sales figures, because no honest agency can. We do guarantee that we deliver the work described.

How to request a refund

Email services@zkdigitals.com with your name, the email used to pay and the item. We reply within one business day. Approved refunds go back to the original payment method through Stripe; banks usually show them within 5 to 10 business days.

Questions

Message us on WhatsApp +971 52 586 8867 or read our terms and privacy policy.